Insights

Examples of checkout solutions that are being used in physical stores to speedup payment

We present eight case studies from around the world of retailers that are driving forward with unattended in-home delivery, and look at some of the key considerations for this new service. 

Examples of smart shopping carts (trolleys) and how they aim to enhance the shopper experience

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Google has launched a new feature with the purpose of making it easier to shop from search results. The retailer has also entered an agreement to acquire Pointy, a company that helps local retailers list their product inventory online.

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It’s been almost two years since Amazon Go opened to the public in Seattle. We visited a recently opened store in New York to see how the format is evolving. Over the last two years, the network has grown to 24 stores across four cities, Seattle, San Francisco, Chicago and New York. The retailer has opened in a mix of locations, with a range of different footprints, typically 1,000 to 1,500 sq...
We’ve been out at NRF’s Retail Show in New York, the largest retail technology event globally. Here’s our view on how the tech landscape is evolving. 1. Technology firms are focusing on helping retailers be better operators Given the scale of the event, technology providers covering the entire supply chain from distribution and logistics through to customer apps and shopper loyalty were pre...
Speaking at the NRF Retail Show in New York, Microsoft’s CEO, Satya Nadella, outlined the trends shaping retail. Retailers must build their “tech intensity” The importance of data was a recurring theme in a keynote presentation by Microsoft’s CEO, Satya Nadella, to delegates in New York. Describing data as “the demand signal for the world,” he stated that it can help companies to understand...

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