Technology trends in 2020

Toby Pickard
Head of Insight - Innovation & Futures
@RetailAnalysis

Technology is altering the way industry operates, and the way shoppers purchase and interact with products and services. In this report, I highlight the five technologies that I believe will impact the path-to-purchase in 2020 from Augmented Reality, Smart Carts and Smart Stores to autonomous delivery and unattended in-home delivery.