Co-op plans to disrupt pharmacy sector

Date : 22 May 2019

Co-op Health has launched a new digital pharmacy offer and is trialling a more convenient prescription service.

Digitalising the pharmacy offer

Co-op is set to digitalise its pharmacy offer through the launch of its new NHS-integrated, Co-op Health app. The retailer will dispense prescriptions ordered through the app from its new pharmacy distribution centre in Lea Green, North West England. Customers can opt to have their prescriptions delivered to their homes or pick up their medication from any pharmacy nationwide. The app is designed to improve operational efficiency for the NHS, drive growth in online prescriptions, modernise the prescription process and provide greater customer convenience.

The news follows Co-op’s re-entry into the pharmacy market last September, through the acquisition of Dimec, a healthcare technology start-up.

Tim Davies, Managing Director of Co-op Health comments: “The pharmacy sector is at the start of a digital revolution, as consumers increasingly look for more flexibility and convenience in accessing their medication”.

Outlook: plans for further disruption

The retailer is also set to trial a UK first click and collect locker service on prescriptions in the coming weeks. The move means customers will be able to pick up their repeat prescriptions using a unique code or pin from Co-op food stores. Co-op has also laid out plans to enable customers to book and manage GP appointments via the app. The development is set to launch later this year and will work to relieve pressures on GP practices across the country. The developments align with Co-op’s continued efforts to create healthy communities and give people direct control over their health needs.

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