Innovation and adapting to COVID-19: exclusive interview with Kesko K-Citymarket Järvenpää, winner of the IGD Store of the Year award 2019

Harriet Cohen
Senior Retail Analyst
@RetailAnalysis

[email protected]

Date : 03 July 2020

Kesko K-Citymarket Järvenpää won the IGD Store of the Year award 2019. As retail goes through unprecedented levels of change, I talked to the team behind the store, including store owner Markku Hautala, CFO Satu Kilpirova and food store manager Teemu Lähde to understand:

  • How the store has advanced further since winning the award
  • How it is adapting in the face of COVID-19
  • What plans there are for the future

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