Coronavirus (COVID-19): Deliveroo launches new solutions

Kathleen McLoughlin
Senior Supply Chain Analyst

Date : 24 March 2020

On 24 March, Deliveroo announced two new services that could help shoppers who are self-isolating due to the Coronavirus (COVID-19). The first is the delivery of an essentials range and the second is a collaboration with Marks & Spencer’s stores on BP forecourts.

Customers can order M&S products from 120 franchised stores

Customers will be able to order around 60 products from 120 Marks & Spencer (M&S) franchised stores. Products will include milk, bread, juices, pizzas and ready meals. 

No delivery charge will be applied for these orders.

This follows a similar nationwide partnership with Co-op, which allows shoppers to order groceries from 400 stores.

“Essentials by Deliveroo”

In addition to the M&S tie-up, Deliveroo has announced the introduction of the “Essentials by Deliveroo” service. Through this service, shoppers will be able to order from a range of food and household essentials. Products include household items, cereal, pasta, rice, sweets, biscuits, soft drinks, juices, tinned and canned goods.

The service has been successfully trialled in Cambridge already and will be rolled out across Reading, Brighton, Nottingham, Manchester, Leeds and London over the next two weeks.

Deliveroo operates in 13 international markets and will introduce similar schemes in the United Arab Emirates, France, Spain and Australia.

Looking for more insight?

For the latest government guidelines on Coronavirus (COVID-19), please check out IGD’s Coronavirus (COVID-19) hub.

For latest insights to help your business understand what the food  grocery industry is doing to address the evolving pandemic, please visit our Retail Analysis Coronavirus (COVID-19) hub.