Walmart testing new mobile check out service

Date : 24 April 2018

Walmart is testing a new program, ‘Check Out With Me’, within its Lawn and Garden Centers across more than 350 US stores.

Focused on saving customers time

As part of this program, store associates within this part of the store are equipped with mobile devices and Bluetooth printers. These enable them to take a credit card payment from customers and provide a receipt. This saves them from taking their purchases, which are often heavy and bulky, into the main store for payment.

Source: Walmart

Aligns with strategic focus

This new initiative aligns with Walmart’s goal of ‘making every day easier for busy families’ and to improve the experience within its larger format stores. Recently it introduced new in-store services, including partnering with FedEx to open new locations within its stores. Through these it provides customers with access to packing, shipping and printing solutions. It is also working with Handy to offer home installation and assembly services for televisions and furniture.

Providing a more convenient experience

This type of service could also be used during busy trading periods to process customers more quickly. Several retailers have been using similar technology to create a more convenient in-store experience for their customers. Target has introduced a new “myCheckout” app which enables its store associates to order products for delivery to a customer’s home. Using a handheld device, store associates can take payment for a product, which may be out of stock or be part of the retailer’s extended online range, using a built-in card reader.

Learn more about Walmart and the leading retail trends by signing up to our free newsletter here 

Stewart Samuel, Program Director, IGD Canada: based in Canada, Stewart heads up all of IGD's research and coverage on Walmart. He is also responsible for shaping IGD's research program across North America. Contact Stewart at [email protected] for further insight on the region's markets, channels and retailers. Follow Stewart on Twitter: @Stewart_IGD

Continue reading

Walmart creates personalised experience with refreshed website

We look at Walmart’s plans to relaunch to offer a cleaner and more modern digital shopping experience.

Supervalu Q4: pushing ahead with business transformation

We review Supervalu’s fourth quarter performance and its continued transformation into a wholesale-led business.

Cost headwinds impact Metro Canada

We review Metro’s second quarter performance and the outlook for the remainder of the year as it sets to complete the acquisition of drugstore chain, Jean Coutu.