The effects of the pandemic and the changes to consumer behaviour forced retailers in the region to re-evaluate their store proposition and evolve it better to meet the needs of customers. 

This has been executed in a number of ways (some examples below) and we expect these changes to last into the future. 

• Enhancing food-to-go and re-positioning some of the best-selling categories (e.g. BWS) 
• Rolling out technology to create a more frictionless shopping experience (e.g. scan-as-you-shop)
• Adding delivery services through third party partnerships (e.g. Cornershop by Uber and Rappi)
• Rolling out autonomous store concepts that are closer to the customer (e.g. Carrefour Express and OXXO Smart) 
• Launching secondary footfall drivers, such as fintech services, online collection services for third party vendors (e.g. Amazon), and new loyalty schemes.

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