Marks & Spencer news

02 July 2020
The long-awaited relaunch of Sparks promises shoppers "good things happen every time you shop". Digital-first approach M&S's 7m loyalty programme members will experience the changes next week. Personalisation and instant rewards are at the heart of the new proposition, in a shift away from the previous points-based system which the retailer recognised was overly complex and confusing. M&S c...
04 June 2020
In its latest annual report M&S shares further thinking on coronavirus, its impact on the business including sharpening focus on priorities. M&S Chairman Archie Norman hails 2020/21 as a "lost year" In terms of results, Norman highlights the challenges of depressed demand and trading limitations amid social distancing, forecast to hit its clothing and home business much more severely than i...
20 May 2020
Like-for-like sales up 1.9%, adjusted operating profit up 11.2% to £237m and revenue up 2.1% to £6bn marks a positive year for M&S's food division for the 52 weeks ending 28 March 2020.  Volume-driven growth Volume grew ahead of value for M&S, up 3.3% in the period, a trend which accelerated across the year. This reflects the ongoing work to improve price perceptions, part of the retailer's...
11 May 2020
Marks & Spencer Food partners food-delivery app Foodpanda in Hong Kong, Singapore and Malaysia. Delivery under 30 minutes The partnership will make packaged food and wine available for delivery within 30 minutes in areas near existing M&S Food stores. Foodpanda has developed a grocery delivery service, Pandamart, which has been incorporated into its existing meal delivery app. Shoppers will...
05 May 2020
New locations, beyond BP stores, extend the service to more customers. Additional locations added M&S has extended the list of stores offering deliveries through third party Deliveroo. This service is now available from 142 M&S stores across the country. Over 100 BP forecourts with M&S franchises began offering online deliveries through Deliveroo at the end of March ( read more here ). W...
28 April 2020
M&S is launching a six-week campaign to support British farmers. Committing to British farmers The campaign includes documenting and interviewing farmers by ‘farmer cam’ to shed light on what goes behind the scenes and further showcase British products across its stores. This is part of a wider push to reassert its commitment to sourcing from nearly 10,000 British farmers. Stuart Ma...
14 April 2020
In this article, updated daily, we summarise the latest responses to the Coronavirus (COVID-19) pandemic in the UK: Multiples update: Tesco releases annual results and updates on COVID-19: More normal shopping behaviour has resumed after a surge in demand for certain items in the first few weeks of the crisis caused sales uplifts of c.30%. Grocery home shopping capacity has been in...
25 March 2020
We look at the latest developments from the John Lewis Partnership and M&S that address the challenges created by the Coronavirus (COVID-19) outbreak. This includes the newly introduced Five Point Plan for Waitrose stores.  Five point plan Waitrose & Partners has introduced a five point plan to keep its shoppers and partners safe; Customer numbers are limited so social distancing ca...
20 March 2020
M&S has announced considerations of the impact of COVID-19 on its outlook for the next 12 months of trading, as well as longer-term impact on the business. Clothing & home and international business significantly impacted The retailer announced trading over the next 9-12 months in its clothing & home division, as well as the international businesses, is likely to be severely impacted. Whils...
02 March 2020
While Waitrose prepares to ramp up operations and switch shoppers from Ocado to its own online platform, Ocado and M&S answer shoppers’ questions in anticipation of the changes to product range in September. Waitrose: “September offers single biggest growth opportunity for our business”   Currently 150 stores offer the Waitrose.com’s online delivery service, in addition to orders fulfille...