FairPrice is working with local agencies to test the use of autonomous robots in providing on-demand deliveries in Singapore.
Greater convenience and flexibility
The trial is currently limited to a neighbourhood shopping complex in Punggol and the residential area nearby. The one-year trial will assess:
- Technologies such as AI for autonomous navigation, obstacle detection and avoidance
- Infrastructure such as communication systems and road networks
- Business models for commercial viability
After buying groceries, shoppers can drop off the purchases at a concierge counter and continue shopping or dining. The robot will deliver the purchases at the time that the shopper chooses. A mobile app notifies the shopper when the robot is making the delivery and a confirmation of arrival. When the shopper reaches home, she can unlock the robot with a QR code at the point of collection through the mobile app.
Retail transformation through use of technology
While the current trial is for grocery delivery purchased at a physical store, the plan is to roll out the same service for online shopping. A logistics company will deliver products ordered to dispatch hubs and schedule delivery times with shoppers. The use of robots with a mobile app to provide last mile delivery will support existing delivery infrastructure to enhance shoppers’ experience. Shoppers do not have to wait for a fixed delivery time and can expect faster deliveries to their homes.
Retail Analysis weekly newsletter