Coronavirus (COVID-19): Amazon suspends Prime Pantry in US

Date : 20 March 2020

Due to significantly increased demand, Amazon has temporarily suspended its Prime Pantry grocery delivery service in the country.

High order volumes

Amazon Prime Pantry announced it is not accepting new orders due to high order volumes. The service enables Prime members to order products including food and beverages, alcohol, personal care and household items for delivery. Whilst Amazon said it would “update customers once we can take new orders”, a specific date for this has not been revealed.

Amazon’s Prime Now service has also added a notice on its site warning shoppers in areas with limited delivery availability.

The news follows Amazon’s announcement of initiatives it will take to help reduce the spread of COVID-19, whilst also supporting those impacted by the virus. These include creating 100,000 new roles in its fulfilment centres and delivery network, as well as temporarily prioritising essential and high demand products coming into fulfilment centres.

For further coverage of retailer responses to coronavirus (COVID-19)

Visit our Coronavirus (COVID-19) hub page for latest insights to help your business understand what the food and grocery industry is doing around the world to address the evolving pandemic.

We share how retailers, from across the globe, are communicating to online shoppers in the evolving COVID 19 pandemic in our Coronavirus (COVID 19): how retailers are using websites to help online shoppers report.