Netherlands: retailers extend partnerships and online services

Harriet Cohen
Senior Retail Analyst

Date : 17 January 2020

We look at Ahold Delhaize’s renewed partnership with NCR Corporation and how Jumbo is expanding its online meal delivery service.

Ahold Delhaize renews partnership with NCR…

Ahold Delhaize has signed a new five-year contract with technology provider NCR Corporation to provide digital connected services to its banners (Albert Heijn, Etos and Gall & Gall) in the Netherlands. The contract will help Ahold increase store IT availability by reducing incidents by 21% and increasing equipment availability by 11%, thereby making the shopper experience more efficient.

…To “enhance the customer experience”

Commenting on the partnership, Andrew Brothers, CIO Europe and Indonesia, said, “We are delighted to extend the long-term relationship we’ve had with NCR with the contract extension. NCR has been a key aspect for delivering good value to our customers, and they have consistently propelled to modernise the interaction with store associates and enhancing the customer experience in our stores.”

Jumbo extends its meal delivery service

After trialling an online meal order service in Groningen in September 2019, Jumbo has announced it will extend the service to Utrecht and Amsterdam in February 2020. The retailer operating the service in collaboration with the meal order site

As part of the service, shoppers can order freshly prepared meals, drinks and other food products to their homes or offices. They can also choose to collect their orders from the Jumbo City store in Stationsplein in Eindhoven.

…To “be where the customer is”

Ton van Veen, Jumbo’s CFO, commented, “At Jumbo, we want to be where the customer is, so delivering freshly prepared meals at home or work is a logical step for us. Moreover, we see that the demand for tasty and healthy meals is growing strongly. With the freshly prepared products from the in-house Fresh Kitchen of our Jumbo Foodmarkt and Jumbo City locations, we can answer that question excellently.”

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