COVID-19: UK retailer responses w/c 28th September

Date : 30 September 2020

Summary of the latest responses as the UK faces a second wave of the virus.

Re-introducing product rationing

Tesco and Morrisons have re-introduced three item limits on high demand products to ensure shoppers can continue to buy what they need. Products include toilet paper, cleaning products and dried pasta.

Supporting locked-down students

As part of its expanding range of food boxes, Morrisons has launched an SOS - "Serve Our Students" delivery service to help feed students who are self-isolating in student halls and campuses. The Doorstep Delivery service will launch at the Birley and Cambridge Halls at Manchester Met University and will expand to other universities. Students at those campuses will be able to email [email protected] to place their order for next day delivery.

Update on safety measures from Sainsbury's

  • All staff on the shop floor are now wearing masks, not from behind safety screens
  • Greeters at supermarkets and busy convenience stores are on hand to remind shoppers to wear masks. Colleagues can help shoppers find one if they forget to bring their own
  • Cafes re-opening on 30th September, with new safety measures in place
  • SmartShop self scan is now available in all supermarkets, and Mobile Pay is rapidly rolling out to convenience locations, reaching 250 sites by the end of the week

Want to know more?

Find our latest COVID-19 coverage on Retail Analysis here