AEON Malaysia launches dedicated grocery platform

Date : 13 July 2020

Soo-Eng Tan

Senior Retail Analyst

AEON has provided new ways for shoppers to buy their groceries during the lockdown period due to COVID-19 in Malaysia. Its latest initative is to launch a new supermarket online service on 14 July 2020.

New online grocery shopping platform

AEON is launching its own online grocery platform at The service provides delivery within 30 minutes of its fulfilment centres. Fresh fruits, vegetables, meat and all other daily essentials will be available online.

Expansion of value-added services

Shoppers can also choose to use a personal shopper, order and collect, drive-through and home delivery services when shopping with AEON.

  1. Personal shopper
    • Fill up a form with description of items required and pass it to a personal shopper
    • Wait in the car while shopper fulfils the order
    • Shopper will be contacted when the cart is ready
    • Make payment at appointed cashier counter
  2. Order and collect or drive-through
    • Pick the preferred AEON store on Whatsapp
    • Place order through Whatsapp
    • Confirm order and pick-up mode (walk-in or drive-through)
    • Provide pick up time and date
  3. Home delivery service via Whatsapp
    • Available at selected stores
    • Order via Whatsapp at nearest store
    • Delivery status and price will be sent via Whatsapp
    • Payment via cash on delivery

AEON has been progressively adding different value-added services at their stores for shoppers’ convenience. Most of these are aimed at helping shoppers minimise contact with other people and the risk of COVID-19 infection.