USA news

03 April 2020
One of the leading crowd-sourced, on-demand restaurant delivery companies in the US, DoorDash, is evolving its business model to offer delivery from convenience stores. Enabling delivery of essentials from more than 1,800 stores DoorDash is partnering with several national and regional convenience store chains, including 7-Eleven, Wawa, Casey’s General Store, and Circle K. Shoppers will be ...
02 April 2020
We look at the actions some of the major retailers in the US have undertaken in response to the Coronavirus COVID-19 pandemic in four key areas; stores, supply chain, associate care and community support. Common actions Reducing operating hours to enable restocking and store cleaning, along with introduction of dedicated shopping periods for vulnerable shoppers Introduction of measure...
02 April 2020
One of the key pivots that companies have had to make quickly in response to the Coronavirus pandemic is with their marketing messages. Several companies launched eye-catching campaigns to support social distancing measures in March, with many iconic brands re-working their logos as part of similar initiatives. The new reality Beyond this, we are starting to see companies adapt their commun...
02 April 2020
Kroger has released a trading update and outlined its initial responses to COVID-19. Sales up 30% With the COVID-19 pandemic causing shoppers to stock up on groceries, Kroger has experienced a 30% increase in identical store sales for March (excl fuel), compared to the same period last year. Both its physical stores and its online services have seen growth and to support this, Kroger is mak...
01 April 2020
We look at the impact of the Coronavirus (COVID-19) pandemic on the performance and operations of global suppliers. Key themes Unprecedented pantry stocking has been underway in recent weeks, with elevated demand expected to continue as most meals are now being consumed at home, with snacking increasing too Companies have been able to maintain high levels of supply, although to drive ...
01 April 2020
Over the last few weeks we have seen retailers implement a range of social-distancing initiatives, including floor stickers, plexiglass guards and limiting the number of shoppers in store at any one time. We consider how retailers may start to think differently about the future store experience so that they can respond at pace to any future social-distancing requirements. 1. Changes to stor...
01 April 2020
Lidl inaugurates a new regional distribution centre (RDC) in Cecil County, Maryland, which will serve as the cornerstone of the discounter’s regional store network and support its expansion plans in the country. 700,000 square feet facility The new facility has required an investment of $100 million, and is due to create over 200 new positions. The RDC will serve stores across five states: ...
31 March 2020
Amazon is offering its own warehouse employees higher pay to pick and pack Whole Foods Market groceries, as reported by Reuters. Rising demand and worker shortage According to the report, Amazon is reallocating its workforce in response to an increasingly high demand and a worker shortage. Selected workers are due to see a $2 increase in pay per hour, to $19, on top of the pay increase Amaz...
30 March 2020
We look at the latest initiatives from Walmart in response to the Coronavirus (COVID-19) pandemic, including contact-free payment and contact-free pickup and delivery. Contact free payment The retailer is introducing no contact payment for customers using the Walmart Pay app. Walmart developed the payment service four years ago as part of its goal to transform the shopping experience in its...
28 March 2020
In this video series, we look at how the retail trading environment is starting to evolve in response to the Coronavirus pandemic and what these changes may mean. Key themes include: The normalising of demand Becoming a more manageable crisis A change in strategy in foodservice The relaxation of competition laws Subscribers click here to view the video For more on ...