Swiss operator Manor has reported a 0.5% fall in like-for-like sales at its department stores in 2012.
Total turnover was down
Manor said the result was achieved against a background of strong competition and unfavourable consumer spending. Total group turnover was down 5.9%, to CHF3bn. One department store closed during the year, and the 19 Fly furniture stores are no longer trading as of 31 December. Sports equipment stores Athleticum reported a turnover of CHF197m, down 2.1%.
Relaunch of e-commerce was highlight
Manor relaunched its website at the end of September. It now offers more than 20,000 lines in non-food and in wine, and intends to continue growing the range in 2013. It said that it has doubled its online sales, thanks to nearly one million visits per month, on average.
2013 will see major transformation of stores
Manor CEO Bertrand Jungo said the group would continue to invest between CHF80 and 100m per year in its stores. This year will see new concepts introduced in department stores, as well as a new supermarket featuring 'the latest innovations'.