In response to the strong demand for its online grocery service during the coronavirus pandemic, Walmart Canada is planning to triple its ecommerce capacity.
Recruiting 10,000 associates
The retailer shared details of its plan as part of an update from president and CEO, Haio Barbeito. Demand for its online grocery service continues to be high, with thousands of orders being fulfilled each day. Walmart Canada is focused on adding more capacity to the service, with additional pickup and delivery slots opening store-by-store. It is aiming to fulfil three times the number of current orders and has initiated a plan to support this, including recruiting 10,000 new associates.
Delivery to hospital programme
To support frontline healthcare workers, the retailer has launched a new programme which enables hospital staff to order groceries to be delivered to a safe location within the facility. Eight hospitals in the Greater Toronto Area are part of the initial launch, with plans to add further locations as quickly as possible.
All online grocery retailers have experienced significant growth in their operations during the crisis and are actively adding capacity. Loblaw has repurposed space in some of its larger stores to stage orders, Sobeys will imminently launch its new service in the Greater Toronto Area through its partnership with Ocado and Metro is also scaling its pickup and delivery services.
Catalyst for stronger growth
While the channel has been slow to develop in Canada, this crisis could prove to be a significant catalyst, enabling stronger growth going forward. Although some customers would have experienced challenges in securing pickup or delivery slots, along with out-of-stocks on some key products, as the extra capacity comes available, the customer experience will improve.
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