Online videos

18/01/2021
In an exclusive interview with IGD, Guo Xuling, Chief of Staff of Alibaba’s Freshippo Business Group, highlights the aspects that distinguish the New Retail, which Freshippo represents, from old retail.

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Presentations

13/08/2020
Ahead of the switchover, we review progress made by Ocado, M&S and Waitrose since the new joint venture was announced
07/08/2020
In this playbook, we explain online wholesale, and provide a 10 point checklist on how you can grow your business. It includes:     A summary of online wholesale customer types  Global B2B online business models        Reasons to prioritise online wholesale                      How an online wholesale order is made             The impact of COVID-19                                                                                  10 key tips, and a one-page checklist                         A summary of future developments
23/07/2020
An in-depth look at Aldi and Lidl UK’s ecommerce development, including factors accelerating and inhibiting their evolution online and shoppers’ changing expectations and behaviour.
23/06/2020
This report showcases five autonomous delivery examples from around the world that are helping deliver the goods during the pandemic and where next for autonomous technology...
22/06/2020
Swedish market leader ICA has accelerated the rollout of its ICA Pronto rapid delivery app to support older or more vulnerable people amidst the Coronavirus (COVID-19) pandemic.
15/06/2020
JD.com’s autonomous warehouses, powered by proprietary advanced supply chain technologies, allowed the ecommerce giant to respond quickly to uncertainties and fluctuations in product availability and consumer demands during the COVID-19 crisis. In this report, we explore how advanced technologies have enabled these warehouses to achieve maximum efficiency and accuracy on a massive scale.
11/06/2020
How retailers can maximise the sales opportunity as consumers switch from eating-out to dining-in during the coronavirus (COVID-19) pandemic. The report includes examples of new innovation from retailers such as Sainsbury's, Musgrave, S-Group, FamilyMart, Ahold Delhaize and Loblaw.
28/05/2020
In this report, we highlight 10 key ways ecommerce will change in the longer-term, and provide you with a checklist of actions to help you prepare.
28/05/2020
In February 2020 we were invited to visit Frisco’s new customer fulfilment centre. It was opened in May 2019 to accommodate the retailer’s growing number of shoppers and orders. In this report we illustrate the operation of the fulfilment centre and show how suppliers can help it to build better process around delivery and the processing of goods.
27/05/2020

In this report, we explore key pure play retailers in Europe and the opportunities for suppliers.
Key themes include: 

  • New automated customer fulfilment centres
  • Personalisation
  • International expansion
  • Investment
  • Convenient and fast delivery