Coronavirus (COVID-19): how SPAR International’s partners have responded

Harriet Cohen
Senior Retail Analyst

Date : 14 April 2020

We round up some of initiatives SPAR International’s partners have rolled out to limit the impact of COVID-19 on shoppers, staff and their operations.

SPAR Albania

  • SPAR Albania has introduced a home delivery solution to support shoppers in Tirana and Durrës
  • Shoppers can order via WhatsApp, Viber or by telephone
  • Shoppers can choose from a selection of three types of solution
  • Supermarkets are open from 7:30am to 12:30pm each day, while hypermarkets remain closed

SPAR Austria

  • SPAR Austria is facilitating home delivery by volunteers to vulnerable groups in Salzburg, Vorarlberg, Carinthia, Lower Austria and Tyrol
  • The municipalities will handle the coordination of the volunteers, shopping requests and billing. Volunteers will receive a shopping ID used to shop at SPAR stores, who then can deliver groceries to shoppers’ doorstep
  • To help reduce direct contact and provide a convenient, alternative method of payment, the retailer recommends paying with voucher cards that can be redeemed at INTERSPAR, EUROSPAR and SPAR stores

SPAR Botswana

  • SPAR Botswana is offering home delivery to households within a 10km radius of its SPAR G-West store in Gaborone
  • Orders can be placed via the MyFoodness app

SPAR Hungary

  • SPAR Hungary has partnered with the country’s largest taxi company, the Fotaxi Group, to launch a home delivery service, Taxi Shopping
  • Shoppers call the taxi company, give their name, order number and delivery address, and have the groceries delivered

SPAR Nigeria

  • SPAR Nigeria has introduced online ordering for home delivery
  • The retailer has introduced a series of essential product kits for easy ordering. However, shoppers can also create their own grocery lists from the site
  • The minimum order value is NGN2,000 (US$6.15) with a fixed delivery fee
  • Deliveries are available in specified communities in the cities of Ikeja, Ilupeju, Victoria Island and Lekki Phase One

SPAR Norway

  • SPAR Norway has introduced an online tool called Shopping Help, to make shopping easier for someone in need of assistance
  • The vulnerable person can make an online shopping list of items from the nearest store, then send the list with comments to a specified person who carries out the grocery shopping for them

SPAR Oman

  • SPAR Oman has implemented an online shopping service using the Akeed delivery app
  • Shoppers can collect from their nearest store or have the groceries delivered

SPAR Switzerland

  • SPAR Switzerland is offering free home deliveries to high-risk groups, partnering with ZÄMÄDIHEI
  • The platform provides volunteer support services, such as grocery shopping, to vulnerable people staying at home

SPAR Thailand

  • SPAR Thailand has added home delivery from 22 stores
  • Shoppers can browse from an assortment of products online, then place the order via telephone
  • Deliveries are made from 08:00 to 22:00, with fees calculated on the distance from the nearest SPAR store
  • Shoppers can also order SPAR products from food delivery apps such as LINEMAN for fast and convenient delivery
  • In addition, between 1 and 30 April, SPAR Thailand is adding a free tea beverage worth THB45 (US$1.45) to delivery orders above THB250 (US$8)

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