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The health and beauty retailer has partnered with Tencent to bring customer service to a new level through innovative use of social media.

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We spent a day in Melaka to understand how the key retailers drive sales in the lead up to Chinese New Year. The popular Jonker Street night market, located in Chinatown, was packed with locals and tourists. To drum up the spirit of Chinese New Year, the street was lit with red lanterns and the God of Fortune gave out lucky red envelopes to everyone. Source: IGD Research   AEON Band...
Walgreens Boots Alliance reported sales of US$34.3bn, up 1.6% in the first quarter ending November 30th 2019 (+2.3% at constant currency). Operating income declined sharply, down 27.6% to US$1bn. Executive Vice Chairman and CEO Stefano Pessina described the performance as “soft”, but reiterated that the business remained confident in its long-term strategy.   Challenging conditions dampen ...
Boots has formed a three year partnership with Public Health England to encourage one million people to take action to improve their health. New year, new you The Reboot Quiz is the partners' first initiative, launched in January 2020. This asks users questions on how they are feeling, eating, drinking, moving and smoking before providing a personalised wellness score out of ten. They can t...

Presentations

05/12/2019
Compare retail execution from Boots, Superdrug, Debenhams and key UK grocery operators for health & beauty gifting this Christmas.
03/12/2019
We highlight four must-see drugstores in Hong Kong, from Watsons, Sasa, Lush and Sephora, with market and category context, the outlook and landscape considered.
20/11/2019
We highlight the best health and beauty stores in Vietnam, one of the fastest growing markets in Southeast Asia for retail.
06/11/2019
We visited six stores in Poland and Romania to observe how the retailer's 'Vision 2025' strategy is manifesting on the shop floor.
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Key Presentations

We explore must-see beauty stores in Paris, New York City and Seoul.

We review A.S. Watson’s retail outlook over the next five years and the key markets to watch, as it continues to expand around the world.

Access key indicators for over 400 retailers and grocery market sizes for over 180 countries.

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