Coronavirus (COVID-19): update from Co-op

Nicola Knight
Senior Analyst - Food-To -Go

Date : 19 March 2020

In a letter to customers, Co-op’s CEO Steve Murrells has explained how the retailer is responding to the coronavirus (COVID-19) situation and the role the business will play in supporting customers and colleagues.

Key points:

Food stores

  • Staff are working round the clock to keep food stores stocked, clean and safe
  • Investigating options to make sure the most vulnerable get the food they need – more information in the next few days
  • Giving 6,500 students who receive free school meals at the 25 Co-op Academy schools a £20 voucher for every week of unplanned closure which can be spent at any Co-op store
  • Asking the Government to lead a nationwide effort to make sure no child goes hungry just because they can’t go to school

Funeral homes

  • Calling on the Government for support to establish a joined-up approach

Co-op health

  • Reminding customers that if self-isolating they can use Co-op Health app for delivery of prescriptions across England free of charge

Community support

  • Looking at how Co-op's community resources, including the 700 Member Pioneer colleagues, the local community fund and the partnership on mental wellbeing with MIND, SAMH and Inspire, can be used to help people practically and financially

For more on Coronavirus (COVID-19)

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How IGD is working with the food and consumer goods industry during coronavirus - visit our dedicated webpage