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Walmart is closing its conversational commerce and ordering by text service, Jet Black. It will apply the learnings from this venture into its core ecommerce business.

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7-Eleven is testing a cashierless checkout-free store at its corporate headquarters in Irving, U.S. The 65 sq m / 700 sq ft store is currently available to 7-Eleven employees only. How does it work? 7-Eleven’s cashierless store carries a range of 7-Eleven’s most popular products, including beverages, snacks, food, groceries, over-the-counter drugs and non-food items. The shopping process...
It’s been almost two years since Amazon Go opened to the public in Seattle. We visited a recently opened store in New York to see how the format is evolving. Over the last two years, the network has grown to 24 stores across four cities, Seattle, San Francisco, Chicago and New York. The retailer has opened in a mix of locations, with a range of different footprints, typically 1,000 to 1,500 sq...
We’ve been out at NRF’s Retail Show in New York, the largest retail technology event globally. Here’s our view on how the tech landscape is evolving. 1. Technology firms are focusing on helping retailers be better operators Given the scale of the event, technology providers covering the entire supply chain from distribution and logistics through to customer apps and shopper loyalty were pre...

Presentations

21/01/2020
To survive and indeed thrive, businesses need to know and understand these four forces and assess the potential impacts and opportunities for their business, and then apply this thinking to their future plans and strategies.
24/07/2019
We present eight case studies from around the world of retailers that are driving forward with unattended in-home delivery, and look at some of the key considerations for this new service.
25/04/2019

Be inspired by the latest store concepts from Colruyt, Ahold Delhaize, Carrefour, Casino, SPAR Belgium,  Lidl and Aldi.

This report covers:

  • Stores to visit by channel - convenience, supermarkets, hypermarkets and discount
  • Trends in action -  Differentiation through design, Health wellbeing, lifestyle and premium, Food-to-go, Local sourcing, Private label, Digital and technology
15/04/2019
18 examples of how industry is using Augmented Reality to enhance the consumer experience. Within this report we present numerous case studies of industry using AR, from companies like Walmart, Alibaba, Carrefour, Tesco and many more retailers and brands. We also highlight the benefits and challenges of Augmented Reality and where the future of the technology could be going.
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Welcome to our 2019 global retail trends report. We expect five trends to develop and shape the global retail market over the next 12 months and beyond.

16 examples of how technology is being used to enhance last mile delivery.

Get inspiration, innovation and insight. We’ll help you see the most innovative stores and understand what key retail trends mean for your business.