Coronavirus (COVID-19): 7-Eleven USA roundup

Date : 06 May 2020

Rachel Sibson

Retail Analyst

We look at the latest developments from 7-Eleven in the USA that address the challenges created by the Coronavirus (COVID-19) outbreak. 

7NOW free delivery during April

7NOW delivery app is available in approximately 400 cities in the US. The app allows customers to order from more than 3,000 products including fresh and hot foods, household items, groceries, and medicine, amongst others. On weekends, customers can order a range of 7-Eleven’s top-selling hot pizzas. Deliveries are delivered in 30 minutes or less. The retailer offered free delivery throughout the month of April.

Delivery partnerships

7-Eleven has expanded its delivery services by partnering with third-party providers Postmates and DoorDash. It is also working with Favor Delivery in Texas. With this expansion, 7-Eleven and its partners are offering on-demand delivery to more than 90 percent of participating 7-Eleven stores in the US.

Support to key workers

7-Eleven opened its first hospital pop-up store at Children’s Medical Centre in Dallas. The store offers a range of food and essential items for health care workers and patient families during the pandemic. The range includes grocery and personal care products as well as fresh food including salads and hot food.

The retailer also offered health care workers and first responders free car washing during the month of April at select 7-Eleven car wash locations.

7-Eleven also donated 1,000 bottles of juice to the YMCA’s Emergency Childcare Programme. The programme provides support to families of first responders, healthcare workers, and retail and supply chain staff who do not have a place for their children to go on a working day.

Monitoring employee health

The retailer is providing its stores with infrared thermometers to screen employees before starting their shift. It has also installed plexiglass shields at checkouts as well as an enhanced cleaning schedule in order to protect staff.

Other updates

  • 7-Eleven launched a take-and-bake service in which shoppers can purchase the retailer’s most popular hot food products, including pizzas, chicken tenders, and chicken wings, and cook them at home
  • 7-Eleven has donated one million masks to the Federal Emergency Management Agency (FEMA) in order to tackle shortages of masks in hospitals
  • Retailers are supporting employees with raises, bonuses and paid time off. 7-Eleven has enhanced its employee paid time off policy. Employees will receive a temporary wage increase at Wawa, while Yesway has expanded Emergency Sick and Personal Leave policy for all its employees
  • 7-Eleven has taken precautionary measures for all fresh food offerings. The retailer also plans to hire 20,000 new store associates to meet increased demand for its products and services

Looking for more insight?

  • Get the latest insights on Coronavirus (COVID-19) to help your business understand what the food and grocery industry is doing around the world to address the evolving pandemic.
  • Read our roundup on how convenience operators are responding globally here
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