Post-coronavirus (COVID-19): the longer-term impact and the 'new normal' for ecommerce

Simon Mayhew
Head of Online Retail Insight

In this report, we help you prepare for the future. It includes:

  • Seamless shopping
  • Personalisation
  • Omnichannel loyalty
  • Same-day/ rapid deliveries
  • Direct-to-consumer
  • Micro fulfilment centres
  • Ecosystem retailers
  • Social commerce
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