For the full year of 2016, JD.com has reported net revenues of CNY260.2bn (US$37.5 bn), representing a 44% increase from a year ago.
Growth in top and bottom line
Net revenues for the full year of 2016 were RMB260.2bn (US$37.5bn), an increase of 44% from the full year of 2015. Revenues from services and others, mainly from the company’s ecommerce marketplace, increased by 66% in 2016.
Loss from operations for the full year of 2016 was RMB2.1bn (US$0.3bn), compared to RMB6.5 billion for the full year of 2015. Non-GAAP income from operations for the full year of 2016 was RMB1.0 billion (US$0.1 billion), as compared to non-GAAP loss from operations of RMB1.6 billion in the full year of 2015. Non-GAAP operating margin of JD Mall for the full year of 2016 was 0.9%, compared to 0.3% for the full year of 2015.
Investing in technology
JD.com is committed to investing in technology and customer service to drive long-term sustainable growth, aiming to become a world-class technology leader. The company is investing in artificial intelligence and big data to improve efficiency and shopping experience.
In December 2016, JD.com added voice shopping functionality to DingDong A1, the flagship version of its voice-enabled smart speaker. JD.com users can now check the status of their orders, listen to product promotions and complete the entire shopping process through voice interaction with the the smart speaker.
JD.com has been building strategic partnership with multi-national companies. The recent additions include Remy Cointreau Group, DHC (leading Japanese skin care brand), Mattel (the world’s largest toy manufacturer).
JD.com’s joint venture, New Dada, has partnered with 68 Walmart stores and 139 Yonghui stores to provide consumers with speedy online grocery shopping experience.
Strengthening supply chain
As of December 31, 2016, JD.com operated 7 fulfilment centres, 256 warehouses covering an aggregate gross floor area of approximately 5.6 million square meters and a total of 6,906 delivery stations and pickup stations across China- an increase of 47 warehouses and 919 delivery stations compared to end of Q3 2016.